• The product must be unused and undamaged and must be in the same original condition in which you received it
  • You can return any product that has been consumed, used, or installed on other devices, breakable products, hygiene-related products, underwear, socks, books, swimwear, cosmetics, and perfumes.
  • Returned products will not be accepted if they are missing price tags, names, original packaging (repackaged), free products, and product accessories.
  • The amount will be refunded to your credit card if the order is paid by credit card within 14 days of receiving the returned product in our warehouse.
  • The refund will be given in the form of store credit/voucher if payment is requested via (cash on delivery) within 14 days of receiving the product to be returned at our warehouse.
How to return a product?

For exchange or return requests, please contact directly through the numbers below in the after-sales service, exchange and return department directly and write the complete request. Working hours are from Sunday to Thursday from 9 am to 5 pm, except for Friday, Saturday, and official holidays.

To ensure the satisfaction of our beloved customers, all purchases made at butterfly.com.sa are subject to free return or exchange within 14 days from the date of delivery. You must contact us via email: [email protected]